VMP 9.0 Same Greeting for all 200 users

[GillockLaw]

We have groups of about 50 users in 4 different departments and we want to play a custom greeting for each group of 0. For example Sales group 50 users custom greeting for sales is played. Tech Support 50 users custom Greeting played, etc.

I was thinking that I would drop the .wav file into each Account. Any suggestions.

 

[sizbut]

You really need to say a bit more about how calls are reaching the users and about the extension numbering, since for example, calls to a sales group number with go to that groups mailbox and so already get the same greeting regardless of which group members didn't answer.

If it is for direct calls to the members of each group (lets call them teams), then:

• If there extension number follow some logical grouping that matches the group to which they belong, it could probably be done more easily through a custom callflow (and much easier to update rather than numerous copies of the same file).
  
  
• If not, still might be easier to create module for each different greeting and then add appropriate module into the leave mail start point of each affect user.

Getting fancy you could even vary things between users' own greeting for internal calls and the team greetings for external calls.