Vmail problem

[emags]

Hey People,

I'm having a problem with vmail system. Since saturday the vmail is not intercepting the calls is just quite. We are using 5555 to access the vmail but once you dial is quite. I reseted it and even change ICU card no prograss. could any one Help please!!!!!!!!!!!!

many regarda,

Emags

 

[doktor]

What type of Voice Mail system do you have?
Can you logon to the VM system?

Also post:
ALLOP;
VMPOP;
VMFUP;
ICFUP;
VMGEP;
GHDAP:GRP=5555;
BLFDP:LIM="where the ICU board is installed";


///doktor

 

[emags]

Hi there!

This refers to you assistance as you requested
the Vmail type is Diavox
Yes i can log in to the Vmail

<ALLOP;
ALARM LOG
IDENTITY: ICTR-ARUSHA
VERSION: CXP1010101/2/BC12SP09/R6A

DATE: 29SEP10 TIME: 12:05:28
CLASS: 2
274 DIGITAL TRUNK, CLOCK MALFUNCTION (SLIP)
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29SEP10 11:53:07 5 2 SLP60 002-1-20-00 57 256

CLASS: 1
260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29SEP10 11:43:48 1 1 TLP22 001-1-63-00 26 95 1

260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29SEP10 11:52:18 3 1 TLP11 001-2-30-00 76 81 1

260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29SEP10 11:52:19 4 1 TLP11 001-2-22-04 76 97 1

260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29SEP10 11:58:00 6 1 TLP11 003-2-63-01 76 97 1

260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29SEP10 11:58:25 7 1 TLP37 002-2-00-07 27 83

260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29SEP10 11:58:37 8 1 TLP37 002-2-00-17 27 81

CLASS: 0
260 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
29SEP10 11:47:38 2 1 TLP22 001-1-63-01 26 94 1
RDATE RTIME
29SEP10 11:47:40
274 DIGITAL TRUNK, CLOCK MALFUNCTION (SLIP)
DATE TIME ALP NOIF UNIT EQU BRDID INF1
29SEP10 11:59:16 9 1 TLP30 002-2-20-00 27 130
RDATE RTIME
29SEP10 12:04:59

LAST ALREI: 29SEP10, 11:42:46

END
<ALLIP;
ALARM LIST
IDENTITY: ICTR-ARUSHA
VERSION: CXP1010101/2/BC12SP09/R6A

DATE: 29SEP10 TIME: 12:05:44
CODE CLASS NOAF EXPLANATION
260 1 6 FAULT ON LINE TO INTERWORKING PABX OR PUBLIC EXCHANGE
274 2 1 DIGITAL TRUNK, CLOCK MALFUNCTION (SLIP)

LAST ALREI: 29SEP10, 11:42:46
<VMPOP;
VOICE MAIL PORT DATA
DIR PORT IFCIND
5661 05661 0
5662 05662 0
5663 05663 0
5664 05664 0
5665 05665 0
5666 05666 0
5667 05667 0
5668 05668 0
VOICE MAIL GROUP DATA
GRP IFCIND
5555 0
END

<VMFUP;
VOICE MAIL FUNCTION DATA
IFCIND VMF POFMT
0 EXTN2 5
END

<ICFUP;
INFORMATION COMPUTER COMMON FUNCTIONS DATA
UPDATING START TIME IS 01:30
MESSAGE WAITING FUNCTIONALITY IS ALL
INFORMATION COMPUTER EQUIPMENT DATA
IFCIND IODEV EQU RATE DFMT UPDFCN PARITY CCHECK
0 002-1-71-0 9600 5 YES EVEN NO
TXC=NO FILLER=32 ICEXG=NONE
END

<VMGEP;
NOT ACCEPTED
VSF APPLICATION
NOT ASSIGNED
<GHDAP:GRP=5555;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST RLTC DIR
5555 2 10010 15 110000 0 0 5661
5662
5663
5664
5665
5666
5667
5668

 

[doktor]

As no alarms indicate faults on the Diavox, maybe you can restart that system.
The numbers: 5661 to 5668 are analogue ones, so you could remove them from the Diavox one by one and install an analogue phone on the line - to see if you can receive calls.


///doktor

 

[emags]

Thanks for your input, but i did all that by removing a line and connecting to phone all they ok! I restarted the LIM seems to be the same. But fun thing is that when i remove the ICU card i get the prompt answer of the Vmail that welcome to... then it hangs! could be the ICU card fault?

 

[doktor]

You could try to restart the ICU by:

RFBOI:BPOS=002-1-71;

and the related programs:

RFPUI:UNIT=DIM&DIR&ILCP&ILNP&MWP,LIM=X;

Then all related programs will be restarted.


///doktor