VM Transfer/Coverage Issue

[KatraTech]

hey group! I am working with an in interesting issue. I have an extension that absolutely refuses to send calls to its voicemail box.. but _only_ when the transfer happens out of the Merling Messaging.

- I've checked the group 30 senders. Group 30 covers to 777.

- When you dial the extension number (#115) or dial in through the DID, it properly covers to voicemail after 4 rings.

- When you do a *T or when you use the "selector code transfer" option in the AA - it transfers to the extension, but it rings a bunch of times then it seems to send the call back to the "abandoned transfer extension".

What else can I check? What more information do I need to get? Thanks!

 

[TouchToneTommy]

Does the extension have a "Coverage VMS Off" button on it, and is it turned ON?

Do you have local dialing prefixs starting with 46X? Sometimes folks miss the 9 for an outgoing call, hit the "#" instead, and accidently activate a feature.

You could try putting a Coverage VMS Off button on the set, toggle it off, and then deleting the button.

 

[KatraTech]

I will see if I can get someone to help me answer those questions tomorrow.

What does the Coverage VMS button control exactly? Thanks!

 

[Westi]

the button controls voicemail coverage
aka if a call goes to voicemail after a few rings or not.

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[Pepperz]

Look at the transfer return options. If the value is lower than the group coverage delay, it will never go to voice mail on a transfer. Probably someone set the group cover delay rings at a higher value.

 

[KatraTech]

The part that I am trying to figure out, is why this is only happening with a single extension? There are lots of other extensions that also have selector codes associated with them that cover properly.

I thought the transfer return option was global? It's rining at least 6-8 times.. My coverage delay is ~4 rings, so I know that component is set correctly.

I am apparently going to have to wait until I get back onsite to troubleshoot this anymore.

I will keep the thread updated. If you think of anything else, please don't hesitate to update as well. Thanks!

 

[Pepperz]

Transfer return options are global, Grooup Cover Delay is not. Check group cover delay and see if it is longer than the transfer return setting.