VM to Email VMPro 8.1.XX

[vztech]

OK..
I set a few of these up in the past but its not clear to me what I'm doing wrong.

I have 2 VMPRo's Centralized and a Backup
I'm trying to get VM to Email working without any success.

The customer's relay server is not the email server

Customer is not seeing any reguest from the VMPro to the SMTP relay server
I tried to run debug to see whats going on from the VMPro but I'm not sure its supported on 8.1.XX
When you select the vm5 option I still see the same results - nothing linked to the vmpro.

Do I need IIS installed on the VMPro to get SMTP Vmail to email working ?

This is getting painful! Maybe I'll need to setup a wireshark to see whats going on.

Thanks for any replies



It's only dialtone!!!

 

[jconrad0305]

you should not need IIS for this. in voicemail pro go to the control panel and find the voicemail pro icon. make sure that there is an entry in for the account on the first tab. The email address does not have to exist but in needs to be in there. you also need to have the second tab filled out as well with the smtp server, port and auth if needed. relaying messages can be flaky as there is a lot of permissions that sometimes need to be done in order for it to go.

if you start smtp loging in the voicemail program under preferences and restart the service that should get you some more detail.

ACE IP Telephony
ACS IP Office

 

[jconrad0305]

you should not need IIS for this. in voicemail pro go to the control panel and find the voicemail pro icon. make sure that there is an entry in for the account on the first tab. The email address does not have to exist but in needs to be in there. you also need to have the second tab filled out as well with the smtp server, port and auth if needed. relaying messages can be flaky as there is a lot of permissions that sometimes need to be done in order for it to go.

if you start smtp loging in the voicemail program under preferences and restart the service that should get you some more detail.

ACE IP Telephony
ACS IP Office

 

[vztech]

Thanks for the reply jconrad

I have my SMTP sender and receiver filled in..



Audit Trail.txt
TIME=06/01/2014 07:06,MailBox="Matt Smith",PINFAIL=****,CLI=2470
TIME=06/01/2014 10:25,MailBox="Christine Smith",voicemail_code=****,CLI=2730
TIME=06/01/2014 12:29,MailBox="Kelly Smith",voicemail_code=****,CLI=2256
TIME=06/01/2014 15:05,MailBox="Shawn Smith",voicemail_code=****,CLI=2179
TIME=07/01/2014 07:58,MailBox="Matt Smith",voicemail_code=****,CLI=2470
TIME=07/01/2014 08:54,MailBox="Allison Smith",voicemail_code=****,CLI=2120

Nothing in the Error Trail

It's only dialtone!!!

 

[vztech]

sorry
I did start the SMTP logs and can now view the file.

Hopefully this will point me in the direction

It's only dialtone!!!

 

[jconrad0305]

the sender and receiver options are in the voicemail program. I am talking about the control panel for windows vmail pro icon where there has to be an address in the first tab.

ACE IP Telephony
ACS IP Office

 

[vztech]

got it thanks..

still not working ....but on SMTP logs I can see it connects to the backup vmail server no problem.
I don't see it even try to connect to the SMTP relay server for vmail to email.

It's only dialtone!!!

 

[jconrad0305]

can you post a pic of your settings?

ACE IP Telephony
ACS IP Office

 

[vztech]

Could figure out how to get a .img on here
First entry is to their backup VMPRO which is communicating
172.20.10.20 Backup VMPro
192.168.10.20 Primary VMPro
192.168.251.55 SMTP Server



Domain Server Port Indentifier
ETVOICEMAIL.NOB.com 172.20.10.20 25 192.168.10.20
Mail.NOB.com 192.168.251.55 25 192.168.10.20


Thx for looking


It's only dialtone!!!

 

[vztech]

any thoughts?


It's only dialtone!!!