VM System Answer on more than one ring 1

[selfteaching]

Rookie question, but I'm self teaching. Inherited a NeaxMail ad-40 system and have it all configured except for one thing. I want the VM system not to answer any incoming call until the 5th ring. currently, system answers on ring 1.

I've followed the setup instructions and think I've covered it all. Know I'm missing an easy step.

Eight hours into this...help!?!?

 

[smoom]

What type of phone system do you have the AD40 hooked to? That feature would be controlled from the phone system side.

 

[selfteaching]

I have a NEAX 2000 IVS. We have a simple set of four incoming POTS lines. I am hoping to get all extensions in the system to ring 5 times before the VM system answers calls. We like to answer every call possible with human voice, then let the computer take over if we're busy.

 

[belevedere]

In the phone system you can set the call forward no answer timer to 20 seconds (5 rings) in command 410 de 01 de 05, and 410 de 15 de 05. Your post sounds like you want to change the call forward timer. I'd suggest doing that first. You can also change the number of rings before answer in the VM, but I don't think that is what you are looking for. The two settings are for internal calls and incoming CO calls. We usually set them to the same setting. The options are done in 4 second increments, so 04 X 4 = 16 seconds and a ring cycle is 6 seconds. Do the math.