VM SE 10.0.4 Fax issue

[dcs9150]

HI

Having an issue at a site that we migrated to a VM SE
the site has an IP 500V2 with expansion modules and a phone 16

there are a few fax machines on the Phone 16 that are not transmitting receiving properly.

has any one had experience with that issue?

thanks in advance

 

[sizbut]

Would help us help you if you added some details of the routing, ie. which trunks on which system make/receive the fax calls and what type of trunks?

Stuck in a never ending cycle of file copying.

 

[dcs9150]

The VM SE has SIP trunks
connects to the IP500V2 with the Websocket Trunk
previously IP500V2 had the SIP Trunks on it and it worked fine

 

[sizbut]

Careful annoying Intrigrant, whilst yours wasn't the briefest problem description we've seen this week it was following the current downward trend towards "it doesn't work, fix it" threads.

Start IP Office Manager, press F1 and in the contents look for "Configure General System Settings | Fax Support | Server Edition T38 Fax Support".

Stuck in a never ending cycle of file copying.

 

[intrigrant]

I think you should really set the analog post as fax machine and on the SIP trunk enable re-invite with either T.38 or G711 fax support as most SIP providers support both.
Without re-invite FAX over IP won't work.