VM Pro Weird one

[commcon1]

Hi All,

Got a weird one here!!! customer has a 412 running V5 along with VM pro, for some reason last week VM stopped working. Calls wouldnt drop into voicemail and when dialling *17 just rings out. All licenses are valid and active, removed and added licenses again, checked all firewalls etc but to no avail. Installed software onto new PC and upgraded VM to slightly later version but still no joy. In the end I removed the system from customer network and used my laptop as server but with same result. Anyone seen this before or got any odeas??

 

[amriddle01]

Have you tried a default config? Maybe current one is corrupted

 

[commcon1]

Thats my next step..

 

[jamie77]

Have you tried the LAN 1 and LAN 2 ports?? Maybe one is unhappy!

I assume you can still connect to the IP Office via the LAN. From the VM Server????

Have you done a good old power down, count to 20 and power up of the 412 AND VM Server? Not just a reboot.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[Telecomboy]

LAN ports do go bad on those units.