VM Pro version 7 upgrade Problems

[Centit]

Hello all,

I did my first Version 7 update from version 4.2 last night. I read in the installation guide that you simply put in Cd and click run. once it ask to update to Version 7 you click yes and let her go. The first time I did this I had no errors on install but then when I tried to open the VMPRO client I recieved the "error opening callflow database" error.

I looked into some the forums and it said to make sure the VM DB service was running. I looked and there is no DB service installed at all! So I ran the setup again to repair just in case. This time I open the CLient and the Mode is Offline but I do not receive the error. The major issue now is all the Call flows and Modules are Blank!! I looked again at the services and noticed the VM DB service is not there once again.

The strange thing is, if I call in and watch with System Status I can see it goes to the correct after hours call flow.

So my question is , how can I see my original call flows again? IS the DB service now obsolete and the version 7 uses a different means of storing the info somewhere else? They must be coming from somewhere, so where are they, on the IP Office?

I can't figure out whats happing here, please help experts..

 

[mattKnight]

Of course you did take a backup; so it will be easy to re-importh the call flows.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hairlessupportmonkey]

if you dont have a back up, then you are stuffed.

it happened to me once, lesson learnt, thought I was being smart doing an upgrade and it shagged my DB.....

good luck explaining it to the customer ;-)

ACSS - SME
General Geek

 

[Centit]

I think I have an older backup of the .mdb , but I didn't do a recent one. Thats my mistake. Even though the document said you didn't have to do it anymore, I should have done it anyway.

has anyone used the AutoBackup on a schedule with the new version..

 

[teletechman]

Had this happen to me had to restore from an old backup and reprogram to the currect settings, like HSM said lesson learned always backup. But at least you have a base to start from.

 

[Albus2]

How did you do the upgrade? Did you connect with RDP to the server? Or did you actually work at the console?
If RDP, and no backup, then you have lost. See Tech Tip 183