VM Pro schedule on duty

[jose1000]

Hello
This is a Help Desk with 3 technicians, let's call them Tech1, Tech2 and Tech3.
The extension number of the Help Desk is 5000. During normal hours calls are handled with a physical extension, out of business hours they are forwarded to the Tech "on duty".
Each Tech will be "on duty" to answer after hours calls one week, from Monday 10AM until the next Monday 10AM.
Using Voice Mail Pro, is there a way that a variable (for example Counter1) changes it's value from 1 to 2 every Monday 10AM?
Any suggestions wellcome!
Best regards.

 

[Okkie26]

No, I would do that manually each week. So you can test it at the same time.

We do the same thing, each monday my colleaugue changes the 'engineer on duty' and then test the call at the same time.

 

[tlpeter]

Just use user variables to test and set duty.
Easy and you only have to dial in to it and select the one on duty.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Pepp77]

We do the same thing, we have 4 on call engineers who can do 1 day or 1 week on at a time. On the day they are taking over they just dial a shortcode, choose the option against their name and it sets them on call and emails the rest of the team the name of the person on call.

| ACSS SME |

 

[IPGuru]

Manual change is definitely the way t go. it gives the flexibility for shift swaps holidays & any other unforeseen circumstances.

it could be automated with calender conditions or even data base access but then someone still has the task of keeping it up-to-date, whith invariably gets left until the 1st complaint of it not working each month/quarter or however long the schedule is for.

KISS


Do things on the cheap & it will cost you dear