VM pro recording 1

[iComms]

Hi All, Client requires recording on inbound and outbound. Can we turn the "your call is being rcorded" message off on outbound. Not the actual recordings, the message. Thanks as usual. Tom

 

[janni78]

Yes, in VM Pro preferences.

"Trying is the first step to failure..." - Homer

 

[iComms]

That only has the option to Play advice on call recording. whichsurely is inbound and outbound. I want to turn of advice outbound. Ta Tom

 

[janni78]

You can't control it from there, in that case you would disable it and then have an annoucement on incoming calls that says they might be recorded.

"Trying is the first step to failure..." - Homer

 

[iComms]

Thanks Janni,

We have been using manager, which routes the recordings to users mailbox. This then affects user mailbox. Is there a walkthrough how to do this on VMpro. we require

All calls recorded
Announcement only on incoming
Recordings then go to folder , with subfolders of extensions?

Rgds Tom

 

[Greybeard191]

1. Manager can send the calls to either a mailbox, or to a VRL (voice recording library) folder. You can change this for users, hunt groups, and incoming call routes (the three places you can manipulate this). Calls recorded into the VRL folder can be pulled out and archived by a number of different pieces of software (Contact Recorder from Avaya, RSI, Xima, etc. all make products that do this). Whether they do it the way you want to, who knows. Usually recordings can be searched by extension, CLID, etc.
2. Call recording advice can be turned off in the VM pro preferences. use the help file to find out how. If you want to replace the call recording advice recording message, it can be recorded over... google is your friend.
3. Inbound calls can be warned by routing call through a VM Pro module, play the warning, transfer to the desired target. Using announcements in hunt groups or users will NOT guarantee that the caller will hear the warning.
4. WARNING, in most Western countries it is illegal to record calls without warning callers they are being recorded. In some jurisdictions (e.g. Canada) it is illegal not to warn ALL parties that the call is being recorded. In fact, it is a requirement that ALL parties be specifically told WHY AND FOR WHAT PURPOSE the call is being recorded. And it is illegal to use the recording for any other purpose than that stated in the call record warning message. So don't even think about putting some pansy message about recording for training purposes, and then using that recording in a dispute with a customer.
5. If you are in one of these jurisdictions, don't do this (not warning on outbound calls). Or if you do, be prepared to get your behind handed to you in court by some litigious annoyed person.
6. The only way I know to have a call record warning on outbound calls (so that the called party would hear it) is to leave the call recording advice warning ON in the VM pro.

GB

 

[sizbut]

Start the Voicemail Pro client, press F1 and read the chapter of call recording - which includes details of how to customize the automatic call recording operation if required.

Stuck in a never ending cycle of file copying.