VM Pro R3.1.15 Strange Issue

[dphoneguy24]

I think it is only happening to 1 user - here it is:
Call comes in from the outside and directed to the user via auto attendant - You here "Hello" and then silence - but you are not disconnected but you never hear a beep to leave a message.

Now when you dial the user's extension internally you hear the complete personal greeting and the beep.

Even if you dial #xxx to directly go to the user's voicemail it is fine also.

I cut the user's personal greeting from the Greeetings folder so that the system greeting would become active - no problems - pasted it back in - same problem again... Strange - I will have the user re-record their greeting - hope it's not happening with any others. Seems strange though that for internal calls it works fine.
Anyone have anything like this happening?

IP406V2 R3.1 3.1.29
VM Pro R3.1.15

dphoneguy24

 

[IPhello]

Yes, I have this happening at a location and have a ticket in with Avaya. We brought the config and wav file back to out office loaded it on a machine here, and it does the same thing. It is definitely something in the software. Same version just a 412

 

[kflounders]

Verify that there are no audible tones being played in the users name or greeting. It has caused issues similar to this before.

 

[dphoneguy24]

There are no audible tones in the greeting - you hear the entire greeting with no troubles when it is an inside call (extension to extension) but if it is an outside trunk transferred to the user's extension then you hear "Hello.." and then silence.

 

[YEberle]

VM PRO 3.1(15) and SOE 3.1(2901) running in lab

Nothing to notice with outside trunk call redirect to VM Pro but strange reaction when user record their greeting (wav files don't write in greeting dir ??) you need tree time to record greeting (if you are lucky)
Something in the software you say IPhello ? maybe

regards.
YE

 

[kristiandg]

If people may recall, this issue was rampant in 2.1. The work-around for me was to make sure the user has a personal greeting recorded. We only noticed it when the default greeting was being used.

Also, I've had a couple of blank VM's left in my box on 3.1.29 and VM3.1.15. Maybe what you're describing is what the caller is hearing... Its been too few and far between to trace yet.

Kris G.