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VM Pro on SE not working correctly

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JeffsBand

Systems Engineer
Oct 24, 2022
6
GB
This week we had an issue whereby the NIC cards MAC changed so licences got invalidated. After resolving that we have found VM Pro is not preforming correctly.

EI: voicemail type is voicemail pro and dialling *17 or mailboxes all still works, just call routing to the modules for AA etc will just say “please enter your mailbox number”.

I can log into the vm pro client fine and even make changes and it says connected to IPO.

(I have noticed i cannot get into the management URL and i have also noticed the HDD for that machine is at 99% due to a onex log file that i am working on removing)

Any tips would be greatly received
 
OneX log file removed and now 70gb+ free space.

System is on HyperV
Linux CentOS 11.1.2.0.0 build 239

Issue still persists
 
My bad changes cannot be made on vmpro, i can login make changes, then save & make live, but when i close and reopen the changes have gone.

Also i have noticed in web management on port :7070 when i try launch voicemail pro - call flow management i get the following two errors in red boxes:

Voicemail pro other error
Syncing voicemail pro configuration - failed
 
Perhaps start but telling us what started all this, NIC port MAC addresses don't change spontaneously. An upgrade or some other major change might trigger that?

Stuck in a never ending cycle of file copying.
 
I wish i knew, i believe there was a local network issue on site and everything got restored from backup by their IT team.
 
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