Nikos Koulioumbis
Systems Engineer
Hello Team Members.
I need your help. On an IPO500 9.0.12 with VM PRO i am facing an issue that is calls cannot go to the specific numbers - touch tone options that have selected in menu .
Using the SymMonitor i see that the selection is passed to the system so it should not be a provider DTMF issue. See the following screenshot.
So after calling and selecting 3 for example instead of ringing the specific number the call goes to the time out destination that is the main operator console.
something I discovered by mistake is that pressing the 3 for example second time then i have correct transfer to the specific destination , see the following screenshot
Any ideas?
thank you in Advance.
Nikos
I need your help. On an IPO500 9.0.12 with VM PRO i am facing an issue that is calls cannot go to the specific numbers - touch tone options that have selected in menu .
Using the SymMonitor i see that the selection is passed to the system so it should not be a provider DTMF issue. See the following screenshot.
So after calling and selecting 3 for example instead of ringing the specific number the call goes to the time out destination that is the main operator console.
something I discovered by mistake is that pressing the 3 for example second time then i have correct transfer to the specific destination , see the following screenshot
Any ideas?
thank you in Advance.
Nikos
