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VM Pro not taking my hours conditions change?

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dgr72371

dgr72371

Programmer
Jan 13, 2005
35
US
hello,
We use Voicemail Pro with our IP Office 500 PBX system. Starting yesterday, I'd been tasked with added a new hunt group, OSC, into Manager and related new settings into Voicemail Pro so that calls coming into the system on a certain 4-digit number from our phone provider get routed to several employees in the company and if they're all busy the calls goes to a Day voice mailbox and if it's after hours the calls go to a Night voicemail box. I thought that I made all of the appropriate additions in Manger and VM Pro...but got stuck last night with a problem of when calls that come in on that number, the VM Pro system was seeing the OSC hunt group as being Closed and the call goes into a night voicemail box I setup. I came back to the problem this morning and the VM Pro Conditions Editor entry I made yesterday afternoon for the new hunt group and realized I had used the X + And condition with the Week Planner instead of the X Or condition that our several other hunt groups successfully use, so it made sense that the Open/Closed condition was going to False. I changed the condition to X || Or to look like our other HG entries and had the hours set the same as other hunt groups, then saved and made live my changes, then a minute later called into the new phone number at a time when we're Open for business, and the system was still saying that that hunt group was closed for business??. this problem is where I'm stuck right now and why I'm making a forum posting.
I'm hoping that someone on here has experience with this problem and how to resolve it so the hours will work correctly for OSC.
-------------------------------------------------
from VM Pro Server realtime log:

09:12:38.109 - soundbites <= 0 so delete sbl(0)
09:12:38.109 - Executing request to run node Short Codes.OSCAnnouncement.Hours.0
09:12:38.109 - Executing node Short Codes.OSCAnnouncement.Hours.0
09:12:38.109 - Executing request to run node Short Codes.OSCAnnouncement.Hours.1
09:12:38.156 - Executing node Short Codes.OSCAnnouncement.Hours.1
09:12:38.156 - soundbites <= 0 so delete sbl(0)
09:12:38.156 - Day Compare '2' Result: 0
09:12:38.156 - Day Compare '3' Result: 0
09:12:38.156 - Day Compare '4' Result: 0
09:12:38.156 - Day Compare '5' Result: 0
09:12:38.156 - Day Compare '6' Result: 1
09:12:38.156 - Time Compare '08:00 vs 17:00' Result: 1
09:12:38.171 - Tested Condition 'OSC Hours' Result: 0
>>>here's the problem.....why is the Condition result 0 when we're Open for business and I have the condition the OR type??

09:12:38.171 - Executing request to run node Short Codes.OSCAnnouncement.Leave Mail.0
09:12:38.171 - Executing node Short Codes.OSCAnnouncement.Leave Mail.0
09:12:38.171 - Executing request to run node Short Codes.OSCAnnouncement.Leave Mail.1
09:12:38.171 - Executing node Short Codes.OSCAnnouncement.Leave Mail.1
09:12:38.171 - soundbites <= 0 so delete sbl(0)
09:12:47.515 - Receive CLOSE for session 1660, call-id 0
09:12:47.515 - EndRecording
09:12:47.515 - Mailbox name retrieved=T Mazyck new=0 unopened=0 old=1 saved=0
09:12:47.562 - Kill [Connections 7 - 7] [Buffers P0:1000 P1:250 P2:250 P3:546 InUse:0 Links:10705 [12000] CMMsgs:1 (1)] [NODES:343 SBL:1 VM:7 SN:8 TASKS:13 FILES:23 Msgs:587]
09:12:50.578 - Receive CLOSE for session 1659, call-id 0
09:12:50.578 - Mailbox name retrieved=OrthoSpChNight new=1 unopened=0 old=0 saved=0
09:12:50.593 - Kill [Connections 6 - 6] [Buffers P0:1000 P1:250 P2:250 P3:547 InUse:0 Links:10707 [12000] CMMsgs:1 (1)] [NODES:294 SBL:0 VM:6 SN:7 TASKS:12 FILES:21 Msgs:587]




09:49:23.562 - Executing node Abrupt Queued Disconnect.Action
09:49:23.718 - soundbites <= 0 so delete sbl(0)
09:49:23.718 - Executing request to run node Short Codes.BRAnnouncement.Hours.0
09:49:23.734 - Executing node Short Codes.BRAnnouncement.Hours.0
09:49:23.734 - Executing request to run node Short Codes.BRAnnouncement.Hours.1
09:49:23.734 - Executing node Short Codes.BRAnnouncement.Hours.1
09:49:23.734 - soundbites <= 0 so delete sbl(0)
09:49:23.734 - Day Compare '2' Result: 0
09:49:23.734 - Day Compare '3' Result: 0
09:49:23.734 - Day Compare '4' Result: 0
09:49:23.734 - Day Compare '5' Result: 0
09:49:23.734 - Day Compare '6' Result: 1
09:49:23.734 - Time Compare '08:00 vs 17:00' Result: 1
09:49:23.734 - Tested Condition 'Blueridge Hours' Result: 1
>>>>condition works correctly for this hunt group...and it's using the same OR type and it's Open for business as well..

09:49:23.734 - Executing request to run node Short Codes.BRAnnouncement.Transfer.0
09:49:23.734 - Executing node Short Codes.BRAnnouncement.Transfer.0
09:49:23.781 - Executing request to run node Short Codes.BRAnnouncement.Transfer.1
09:49:23.781 - Executing node Short Codes.BRAnnouncement.Transfer.1
09:49:23.796 - soundbites <= 0 so delete sbl(0)
09:49:23.796 - SetTransfer=4839
09:49:23.796 - GetTransfer=4839
09:49:23.796 - SetTransfer=(null)
09:49:23.796 - Receive CLOSE for session 1795, call-id 0
09:49:23.796 - Kill [Connections 9 - 9] [Buffers P0:1000 P1:250 P2:250 P3:546 InUse:0 Links:10696 [12000] CMMsgs:1 (1)] [NODES:442 SBL:1 VM:9 SN:10 TA




-----------------------------------------------------
from VM Pro's ViewAsText.txt
----------
; -------------------Condition Information-------------------
;


main hours
{
MEMBERS OR
TIMEBAND MONDAY 08:00-17:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-17:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-17:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-17:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
MEMBERS OR
TIMEBAND SATURDAY 08:00-12:00
}

Holidays
{
MEMBERS OR
TIMEBAND 01/01/2008
TIMEBAND 20/01/2008
}

RSF Hours
{
MEMBERS OR
TIMEBAND MONDAY 08:00-20:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-20:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-20:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-20:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
}

Newberry hours
{
MEMBERS OR
TIMEBAND MONDAY 08:00-20:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-20:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-20:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-20:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
}

Blueridge Hours
{
MEMBERS OR
TIMEBAND MONDAY 08:00-20:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-20:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-20:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-20:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
}

OSC Hours
{
MEMBERS OR
TIMEBAND MONDAY 08:00-20:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-20:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-20:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-20:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
}
----------


thanks in advance,
david
 
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There have been several issues related to the make live if there are active calls going on. I don't know if it's truly a bug, but make sure your system is free from calls when you do the save and make live.

ACA - Implement IP Office
ACS - Implement IP Office
____________________________________
I'd rather be jeepin'! 0|||||||0
 
Upvote 0 Downvote
That is not a bug
The system can not change a callflow that is busy, it is logical if you think about it :)


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
AZJeepGirl & tlpeter
thank you for the replies
the new hunt group that I'm having the Hours trouble with doesn't have any call traffic coming in on it yet (will next week) but the phone system in general has calls coming in to other hunt groups.
So you're saying that I need to make this Hours change on the weekend sometime when no one's calling into the office IP Office PBX?

thanks,
david
 
Upvote 0 Downvote
I don't think that is the issue. A simple restart of the Voicemail Pro service would verify that however. From the log above it seems that the logic is correct based on your new values but the end result is not. What did you name your test condition (e.g. Business Hours)

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me
 
Upvote 0 Downvote
I've gotten into the habit of restarting the vmproserver service after making chages to call flows. It always seems to work after that.
 
Upvote 0 Downvote
That should not be neccessery but indeed you have to do it sometimes to get it working


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
You havent got a time profile assigned to the group of the icr have you?

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.
 
Upvote 0 Downvote
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