VM Pro not recognizing user password (access code)

[Jeffnortel]

Good afternoon,

Wondering if anyone has run across this or may have any suggestion… Recent upgrade to IPO SE R11.1. I did not restore database from old Windows VM Pro server.

I’ve had a couple of instances where a user can’t login to their voicemail. I’ve reset the password and tried to login from a different phone. I’ve even tried changing out the phone… This has happened from an IP phone as well as a digital phone on different 500v2 server expansions. Even if I have the VXXXX in the users source field, it still prompts for a password rather than auto login.

Thanks in advance!

 

[AACon]

Did you try restarting voicemail?
Also, do the passwords meet the R11.1 requirements?

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[Jeffnortel]

I thought that had been done but apparently not! VM service restarted, problem solved. Thanks!