VM PRO Not answering

[fonetek]

I had just installed a vmpro 2.0 . When i dial *17 for vm access the phone says im connected but you dont hear welcome to ip office. I un and re installed the software and my license says valid but i still dont get into vm pro.
any takers?

FRANK C
CONSOLIDATED TECHNOLOGIES
AVAYA GOLD BUSINESS PARTNER
ACA CERTIFIED

 

[kinghway]

VM Pro have 2 work mode,IP Office Mode and Intuity Mode.
Under IP Office Mode, when you dial *17, you will be prompted "You have no new message (if no new message)". But under Intuity Mode, the system will prompt "Welcome to IP Office ..."
If you want to shift the mode to Intuity, just open the Voicemail Pro Application, click the 4th menu in menu bar(MANAGEMENT) select OPTIONS and select GENERAL
Select Intuity under Default telephone Interface within Voice mail

 

[GrandmasterOPI]

Ensure VM lite is not running, or was not installed before or after VM Pro. The service ( if running as a service ) is validated with a valid user account. Licence is valid so your 2 hours of grace hasnt expired.

 

[fonetek]

Thanks for the input. It turns out,under the voicemail tab in system, there was a password set in the password field.
Im not sure how it got there but when i removed it it works fine.

FRANK C
CONSOLIDATED TECHNOLOGIES
AVAYA GOLD BUSINESS PARTNER
ACA CERTIFIED

 

[weaselthend]

Is this the Frank I think it is?

This is Chris from 80 Pine.

 

[fonetek]

yes its me

FRANK C
CONSOLIDATED TECHNOLOGIES
AVAYA GOLD BUSINESS PARTNER
ACA CERTIFIED