VM Pro messages cutoff

[cfritzbflo]

Wanted to post this to see if anyone else has run into it and could shed some light on it - began hearing about it as a low priority once
upgraded from 10.1 to 11.0 a few months back.
Intermittent issue with random VM messages being cut off. This site takes approx. 1000 calls a day, getting reports of a "handful" of calls a week, VM's are being cut off.
Upgraded 500V2 to 11.0.4.4 build 6, and the VM Pro to 11.0.4.4 build 4 early last week in hopes this would help. Received info from customer it still appears to be happening. Customer has sent along the messages when possible. Very strange - some of them I've received cutoff 5 or 10 seconds into the call and gone. Others 10-20 seconds into the message, it almost sounds like the message was stopped and caller started over...so you hear " Hello this is Bill Smith at 716-555...Hello this is Bill Smith at 716-555-1212, I'm calling to check on" and message is done. Other times the same happens, almost sounds like caller had to start message over but then message is left complete.
Any ideas or anything anyone could think of to look into on this?

 

[jinxs]

I have one system with the same issue on R11.1 . Are the voicemail messages being cut off but the length displayed in visual voicemail showing the correct length of the message? As well, the attachments in an email will play the whole message?

 

[jhall123]

We've been seeing the same issue at a site on R11.1 as well. We've opened a ticket with Avaya but it's just been a run around of collecting logs. I think we've only seen the issue on J100 phones but the site only has a few 9608's so they may just not have been hit by it yet. Same thing as jinxs where visual voice shows the correct length but it only plays 10 seconds and cuts off. Restarting voicemail seem to clear it up for a day or two.

 

[cfritzbflo]

I should have added these are all 9500 series digital phones.
jhall123 , we are running into the same issue - opened a ticket with Avaya and they had us open various logs to gather data. Then asked for others....appears looking at various threads this clipped VM is an issue in various releases - hopefully get some answers soon - will post resolution once we get this mess figured out.