VM Pro Intuity Mode Skip Greeting 1

[fakename05]

I have an installation that has been in place and working for a few years. They were upgraded to R8.1 a little over a year ago. Recently pressing 1 when a mailbox answers the call does not skip the greeting but repeats it instead. I'm not sure exactly when it stopped working (the customer says in the past few weeks) but it is frustrating for the users who were accustomed to be able to easily skip the greeting and record their message immediately. It is like this with all users. There are no special actions set up for leaving a message.

I've done an upgrade to the most recent version of voicemail for 8.1 tonight to see if it made a difference and it did not. I'm wondering if I am going to have to save the modules and reinstall VM Pro from scratch. Any other ideas?

Thanks!

 

[holdmusic34]

IP Office Mode:
Skipping a Mailbox Greeting Message
When you call an extension and are directed to voicemail you can skip past the greeting message and go straight to the tone that indicates when to leave your message.
To skip a mailbox greeting:
• Call the extension number.
• As soon your call is answered, press 2 to skip the greeting. You then hear the tone after which you can record your message.

Intuity Mode: Not documented on KB.



Eínai óla ta elliniká mou.

 

[fakename05]

But it is running in Intuity Mode.

 

[fakename05]

Duh... At some point in the upgrade process it seems that the mode defaulted to IP Office mode so I switched it back to Intuity and all is right in the world again.

Thanks!