VM Pro: Greeting in background of call

[pugs613]

I have a customer and they had a caller call in, was routed to the AA, and then chose the operator. The operator answered and was able to hear the caller, but also heard the main greeting in the background of the call - anyone have this issue before? If so, any suggestions??

PLEASE HELP! THEY'VE HAD TONS OF "QUIRKY" VM ISSUES

 

[kwing112000]

do they have line appearances on the operators phone. Maybe she picked up on the line while the AA was playing? I have never seen or heard of this before so i am just guessing.

 

[pugs613]

No, she does not have any line appearances, just call appearances.

ACA - IP OFFICE

 

[kwing112000]

no idea then. Did it show conference on her phone? What type of lines are they using? Maybe if it is analog they are bleeding together or something.

 

[pugs613]

I thought of the bleeding too, but they have 2 PRI's. I will ask about the conference - didn't think about that one. Thanks!

ACA - IP OFFICE IMPLEMENT