VM pro greeting clipping

[bobbdeep]

I know this was posted before but the search function is still down, so if someone has a quick answer please help!

VM greeting for 1 extension only is clipping and cuts off at different intervals. It doesnt happen every time. Initially we suspected it was the system reckognizing a users voice as DTMF tones, but we have re-recorded the greeting 10 times and it still cuts off.
I have also deleted and re-created to mailbox several times as well.

 

[ronromano]

What version/ I remember in 2.1 and I think 3.0 we were having an issue with this. We have the user rerecord the greeting .

 

[bobbdeep]

3.2(55)

 

[ronromano]

I have not run into that problem in 3.2 I would try to rerecord the greeting.

 

[sincman2001]

Is the VM server connected to the IP Office or a lan switch? if directly connected to the IP Office make sure the LAN card is set to 100/half.

 

[aarenot]

The NIC card is set to not hibernate, or power save, correc t?

 

[bobbdeep]

Auto Negotiate and NO hibernation or power save.

this is only 1 extension. The other mailbox greetings are ok as is the Auto Attendant greetings. I dont think the link speed or NIC settings would affect 1 mailbox.

 

[ronromano]

so did you try to re record the greeting?

 

[tlpeter]

he did already ten times
BUT did you try with some one elses voice ?


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[bobbdeep]

yes, the greeting was re-recorded several times. it would work fine after re-recording for a couple of days and then start the same

 

[aarenot]

stop vmpro services

delete user via manager

delete the greetings, accounts, names, wavs for this user(all of them for this user) in the C:\Program Files\Avaya\IP Office\Voicemail Pro\VM location on the VMPRO server.

restart VMPRO services

recreate user

restart VMPRO services

record the greeting, name etc for this user, and test. Ask them to leave your voice there until it is established it is working correcty now.

Also, make sure there is no custom start point causing an issues for this user. If it has a custom start point for the user, you will need to delete those after the first stop the VMPRO services, in my suggestion.

 

[bobbdeep]

We'll try that tomorrow.