VM Pro - Cuts off Beginning 10 - 20 Seconds of a user's voicemails

[x11dude]

Good morning Avaya gurus!

I have one user complaining that the first parts (10 - 20 seconds) of her voicemails are being cut off.

I've seen one or two threads about END truncation - but this is a new one for me. Seems rare.

Anyone else seen this - or have any ideas?

IPO v8, vmpro v8

Thanks in advance!

-x11dude

 

[tlpeter]

Do you do voice recording?


BAZINGA!

I'm not insane, my mother had me tested!

 

[x11dude]

Hi TLPeter - yes, the voice recordings that have been left in her VM box.

I've been monitoring her mailbox and I haven't heard this myself yet. I've asked her to leave the recordings for me. (Not sure what good this will do - but couldn't hurt...)

If you think of anything - please post back. Another v8 oddity, perhaps?

Thanks!
-x11dude

 

[x11dude]

Aha! Figured it out myself - last night during a period of sleeplessness!

User had recorded a DTMF tone at the end of her greeting. It was followed by several seconds of silence.

Callers were mistaking the DTMF for the "beep"!

I whacked it using wav editing software. Problem solved!

Have a great day all!

 

[tlpeter]

Nice

BAZINGA!

I'm not insane, my mother had me tested!

 

[x11dude]

Thanks tlpeter!

Just for grins, I went through other greetings and found a few other users that would've had similar issues.

Can't recall off-hand - but I think they're supposed to hit "1" when done - but they hit "#" (or vice versa). The tone sticks, and voila!

I wouldn't be surprised if others are affected by this - and aren't aware of it.

Take care!
-x11dude

 

[tlpeter]

I believe it is a 2 when you are done.

BAZINGA!

I'm not insane, my mother had me tested!

 

[x11dude]

Updated 8.0 to .44 last night. Hopefully this cures some of the other annoyances.

Thanks for your posts, nice chattin' with ya!

Take care!
-x11dude