VM Pro backup operation 1

[Demce0501]

I just implemented a VM Pro backup server, directions are iffy, but with enough help from the internet and reading the log files, I got it up and running.

Information started to flow over to the backup server, but not all of it. I could see all the users, as well as voicemails, but none of the modules flowed over. Even though the half of the information was missing from view on the backup, it still worked.

I attempted to test the backup server, and it actually worked nicely. When I turned the primary server back on, I now see that my variables, conditions, and modules disappeared even from the primary server. I guess everything that was in view on the backup, flowed back over to the primary.

The funny thing is that the primary VM server still works the way it should, with call flows and everything. Is there any way to get all of that stuff back without restoring from backup?

 

[CarGoSki]

I think there is a misunderstanding of how a vmpro backup computer works.
Only one will ever be active where you can use the client to see and adjust the call flows.
The only things updated between two working vmpro machines is anything that has changed or is new.

for R8.1
During Normal Operation:

• Voicemail services and message storage for the IP Offices is provided by the central voicemail server.
• Call flows, greetings, recorded names, and configuration settings on the backup voicemail server are synchronized with those on the central voicemail server. The configuration settings that are synchronized include the registry settings, user variables, SMTP mappings, and alarms. However, the directory locations, settings specific to Voicemail Pro client, Voicemail Pro IIS port settings, Campaign settings, Service SID of the Voicemail Pro service, and backup configuration settings are not synchronized.
• Messages are synchronized, but the central voicemail server remains the message store.
• The central and backup servers are synchronized regularly at defined intervals using IIS SMTP e-mail between the servers.
Centralized voicemail with a backup server during backup operation.
Centralized voicemail with a backup server during backup operation.

During Backup Operation:
If the central server become unavailable to the network:

• The backup server provides voicemail services to the IP Offices.
• New messages are stored on the backup server.


After Backup Operation
When the central server is restored to the network:

• Call flows, greetings, recorded names, and configuration settings on the central server are synchronized with those on the backup server.
• The central server sends a signal to the backup server to indicate that it is ready to resume control as the active voicemail server.
• Depending on the mode of failback operation configured, the system administrator or the backup server initiates failback operation to reinstate the central server as the active voicemail server.
• Manual Failback
• Graceful Failback
• Automatic Failback
Note: For details on configuring failback operation on backup server, see the "Configuring Failback Operation on Backup Server" section in Avaya IP Office Administering Voicemail Pro (15-601063).

• Any new calls that arrive when failback operation is in progress are lost.
• If the backup server becomes unavailable to the network before failback operation, the central server resumes control as the active voicemail server.
• Call flows defined on the central server are synchronized with the backup server.
• Call flows defined on the central server cannot be modified on the backup server.
• Call flows cannot be defined on the backup server.
• Call flows defined on a distributed server are not synchronized to the central or backup servers.

 

[Demce0501]

Well what happened was this. I installed the vm pro backup server, I could click on users and see all the users and messages in the list, but no other data was on the backup server, meaning I could not see modules, variables or anything.

I then shut down the primary VM system, and the backup took over. A label on the top right of the backup server, then changed from backup voicemail to saying centralized voicemail. When I turned the primary back on, it said backup voicemail on the top right of the client. Fallback did not happen so I then shut down the backup voicemail system and the primary took back over, and all my modules, variables and everything disappeared, but it does do its job answering calls properly.

How to I get my modules back?

 

[amriddle01]

Hopefully you haven't been using Remote Desktop to make these changes, this is the classic symptom of a corrupted database