VM Pro - Auto attendant - setting menu option to "RETRY Extension" - Needing help

[ITgingaUK]

Hi

Im after a little help if you can.

Ive got a generic auto attendant module that i can attach to all users "Leave" start point - i.e extension rings then goes to vm. The menu option at the moment is "Press 1 to leave a voice mail, press 2 to be transferred to reception, 3 to be put through to another team member, * to hear these options again"... Its been asked of me to add in another option - "Press 4 to retry the extension again". Basically they want the phone that just rang, to ring again, just in case they just missed it or the ext was busy. i could do this on a singular basis, but to do it for all users would take an age. Can it be done like the "Leave Mail - Caller's Mailbox", where it's the extension matching the start point of the call ... Can it be done, if so, how? im at a loss.

Cheers

 

[smokinjoe2938]

transfer to extension under specific enter $key

 

[amriddle01]

Basically they want the phone that just rang, to ring again, just in case they just missed it or the ext was busy

That's just plain silly, you may as well increase the initial ring time to stop it being missed in the first place. What next .....make it ring a 3rd time just in case they also missed it the second time

 

[Gunnaro]

Better use the Queued or Still Queued for this, then it can ring forever snd only count as one missed call.

Just put the mini in, add a time out. That makes it continue ringing target extn.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[smokinjoe2938]

That will drive them crazy thou

 

[Gunnaro]

Uhhh...mini = menu.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[Gunnaro]

Then add "dial 4" for Xanax.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[intrigrant]

Transfer to $NAM

 

[Gunnaro]

Or $TARGET

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[ITgingaUK]

cheers peeps - $target - works a treat

 

[IPGuru]

this is a serious waste of effort

the default mailbox has 3 breakout options already

0 traditionally reception, 2 & 3

why not simply programm 2 to ring the Group & set option 3 back to the original extn (have not tried this part so it may not work but as other people has suggested it is a little pointless anyway)



A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[Gunnaro]

Personally I prefer Coverage group or No Answer to a HG, spares the VM ch. usage.
But as always, all roads lead to Rome


Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam