VM Pro and Auto-Attendants 2

[MightyMrMatt]

We have a client with a call center that is woefully under equipped for their call volume. They are using an IP500 with a PRI trunk that has 18 lines active at their call center. This call center shares it's PBX with one service location. They have AAs set up for each location. At times during high call volume, all of the VM Channels are in use and I start getting complaints from callers that they get either a buzzing noise or a "Network Difficulties" error.

Before I have them spring money for new VM Ports (they have 4 with preferred and an additional 8 on a license), I want to make sure that I am not over-looking another issue.

 

[sizbut]

Run System Status and (in the Resources form if I recall correctly) it will tell you if the voicemail ports are being maxed out.

Stuck in a never ending cycle of file copying.

 

[MightyMrMatt]

Yes, they are getting maxed out. It's not quite everyday, but it's often enough that I think they need at least 2 more ports.

The main issue I want to be clear on is that if all of the VM Ports are full, the AAs no longer work on the PBX. Is that correct?

 

[azrael2000]

Yep. that is corrrect.

Regards

 

[AACon]

You can build huntgroups with the same name as your auto attendant module(s) and the calls will automatically divert there if voicemail is down. Handy to have for backup in these cases. But yeah more ports would be best.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[MightyMrMatt]

Thanks guys!

 

[amriddle01]

Just be aware you can't use/manipulate the mailbox at all when you do that, the group mailbox/start point disappears from VM Pro

 

[MightyMrMatt]

Thanks amriddle. I think we will just purchase additional ports for now.