VM Pro 9.0 - Get the last extension used 1

[MightyMrMatt]

Hello all,

Creating a survey in VM Pro and the client would like each survey to be tagged with the extension of the last person who assisted the call. Is there a system-generated variable I can use to send this info to the DB?

 

[amriddle01]

Nope, you would need Chronicall (or similar) to do that really, it's cradle to the grave shows such info well

 

[MightyMrMatt]

That's what I was afraid of. Thanks amriddle01!

 

[amriddle01]

I guess it depends how it ended up in VM Pro and what it did before and while in there...

 

[MightyMrMatt]

The client wants any call that finishes to go straight to the survey. Maybe I can use SMDR data? Sync up the CallIDs in the DB and copy the extension over to the survey DB table?