Vm Pro 3.2 serivice stopping

[ronromano]

Has anyone seen vm pro 3.2 service stop for no reason? Seems to work fine for a couple of days then stops. I go and resart the service and it runs fine for a while.

Very strange.

 

[JeSTeROCK]

Seen it, haven't worked it out yet though

 

[jml2665]

is the VMPro service "stopped" or is voicemail just not answering??
might check your system and application event logs and see what event might be killing your service.

 

[ronromano]

Yes jml, the service is stopped. Im wondering if it is a know issue.

 

[jml2665]

there should be something in the event logs, even if that does not tell you why, it will at least give you something to take up the support chain

 

[Ragnorak]

I haven't seen it. Defintely look at the event logs like jml2665 suggested.

On the service properties there is a recovery tab. You can specify what actions to take in the event that service fails. Your options are: restart the service, run a program, and restart the computer. I usually set these options to restart the service, then restart the computer in the event of another failure for all my installations.

Setting the recovery to restart the service might lessen the headaches while you try and sort it out.

 

[Andrew2706tsl]

I had a similar problem and found the resolution to be:
uninstall vmpro 3.2 and then restart the server
reinstall the software in a different location and then copy all the accounts and greetings wav's across to the new directory. This worked on two sites where we had a similar issue - sometimes they ran for a few days, sometimes a few hours! not sure why but this solved it for me.

Andrew.

 

[Andrew2706tsl]

sorry - forgot to mention, I re-installed using the custom setting and removed the web campaign component.

 

[ronromano]

Thanks for all of your input, I will try and then let you know how it goes.

thanks

 

[mattKnight]

I've just had this on our office system! Is anyone using MAPI for VM to email.

Our system looks like its throwing a wobble with a SMTP mail module. Our SMTP settings are blank, we are using a MAPI connection for our mail!

Take Care

Matt
If at first you don't succeed, skydiving is not for you.