VM PRO 10. stating Voicemail not running 4

[Doepster]

Hi all,
I recently did an upgrade on an IPO to Release 10.
Similarly so I did an upgrade on the Voicemail.

I can connect to voicemail through the client, and all seems to be in order.
In SSA I get as per attachment.

If I dial *17 from any extension I am getting " Voicemail not running"

Below is an snip of dbgview.

Can anyone point me in the right direction please



IP Office Voicemail Pro [Hardware mode 00] - Version 10.0.0.7.0 build 3 [CPU Usage 0.0] [CPU Min:0.0, Avg:0.3, Max:312.0] has been running for 1 days, 1 hours and 1 minutes.
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Call information: Received 0, Made 0, 0 missed voice packets (0 calls completed, 0 calls/hour) (Call duration(secs) - Min:0, Max:0, Avg:0).
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: IntuityMode is set to true
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Threads (61 threads), worker threads (61 inuse, 1 free), voicemail tasks (6 tasks)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Voicemail Sessions (Connections 0 - 0) (Links:11994 from 12000) (CMMsg:0 left from 0) (VM:0 NODES:0 SN:0 SCO:0 SBL:0 FILES:0)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Predictive Call objects:- CIPOSessionManager[0], CIVRSession[0], CRecordingSession[0], CCPAPlayerData[0], CPromptPlayer[0], CPBXConnector[0], CPromptHelper[0], CRecordData[0], CRecordHelper[0]
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Allocated buffers (3 buffers, 0 sequenced) (Buffer pool(0:1000 1:250 2:2500 3:1497)) cached prompts (0 ALAW, 0 ULAW)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Mailboxes (0 mailboxes, 0 messages, 0 file objects)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: TCP Connections (1 clients)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Outstanding Emails (0 Emails, 0 VPNM and 0 SMTP)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: SYNC Status: [0 outstanding tasks, 0 cached objects, 0 allocated objects]
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: PBX Configuration:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Voicemail Pro mode, locale: ens, IPO hardware mode: 00 []
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: EVML:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Maximum recording capacity: Unlimited, Maximum Recording Time: 120 seconds
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Maximum Sessions: 8, Minimum PIN length: 4 digits
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: SMTP:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Host address 0.0.0.0, port 25, Login method "none", login user ""
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: VoiceMail performance information:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Memory statistics:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Physical Memory: 46% in use, 2061560 KB (Available: 1108128 KB)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Commit Charge Limit: 4123120 KB, (Available to commit: 2701456 KB)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Virtual memory: 2097024 KB, (Available: 1941548 KB, Extended available: 0 KB)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Process:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: (Virtual) Private Bytes: 13860 KB (Peak 14276 KB), Page Faults 59556
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: (Physical) Working set: 9512 KB (peak 24060 KB), Paged pool usage: 130 KB (peak 141 KB), Non-Paged pool usage: 19 KB (peak 20 KB)
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Handles:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Number of open handles: 414, GDI Handles: 6, USER Handles: 5
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: IO:-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Reads: 52, Writes: 38, Other: 6313755
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Reads: 147443 bytes, Writes: 785 bytes, Other: 85938019 bytes
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Run time Alarms information
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: Alarms AutoDial List (0 alarms):-
06/11 10:16:03.061 vmprov5s (09,5) a24, 910: ======================================================================
06/11 10:16:12.477 vmprov5s (11,5) a24, cc0: TFTPWebSocket Error - 10060 [0x274c] (A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.) calling connect from TFTPWebSocket::ConnectSocket
06/11 10:16:12.477 vmprov5s (11,5) a24, cc0: TFTPWebSocket - Failed to connect to 192.168.xx.xx:443
06/11 10:16:12.727 vmprov5s (11,5) a24, cc0: Failed to upgrade to web socket
06/11 10:16:12.757 vmprov5s (09,2) a24, cc0: SOCKSTask::~SOCKSTask: Failed to close the socket, error=2736 (An operation was attempted on something that is not a socket.)
06/11 10:16:32.467 vmprov5s (09,3) a24, ce0: Unexpected BulkInfo request <Bridge Group (MASTER:192.168.xx.xx - SLAVE:0.0.0.0 [INACTIVE]) [10.0.0.7.0 build 2]> 0 t=30002

 

[rdoubrava]

The phone system is not seeing the voicemail.
Did the IP address of the voicemail change ?
Network issues, firewall, anti virus

This could be a problem with user rights in the phone system.
Or a configuration error in the phone system.

 

[gntsfan8690]

What did you upgrade from? Starting at some point in 9.1, you needed to set a common password on the unsecured interface for voicemail in the 500's security settings, and in the password field of general preferences in VM Pro. Sometimes on an upgrade, you have to default security settings on the 500 in order for the password to work, even if you matched it in both places. I had to do this on an upgrade from 9.0 to 10.1 a year ago, and I know some colleagues who had to do this as well on upgrades to 10.1 or 11.0.

 

[Doepster]

gntsfan8690 Thank you for the post.
This has resolved my issue.