VM Por Callback/Outcalling Condition on Night Service

[weinmatt]

I have a client that is looking to have his voicemail system call him when he recieves a voicemail. This works perfectly, although he ONLY wants it when his hunt group is set to night service.

How can i create a condition in vm pro or elsewhere to only call his house when the hunt group is set to night service?

Also, he receives a text message alert when he gets a message, is there a way to condition this as well (pretty sure this one is much more difficult)

The callback is his main concern, any help is much appreciated.

 

[weinmatt]

one more thing, i have tried route by call status and used out of hours in between the start point and get mail and that did not work.

 

[Morrack]

That's because the callback callflow is only relevant when the user is calling back in. Sadly, there is no way to control how the callout initiates - many of us wish there were so we could setup a proper cascading outcall for (for example) a service emergency mailbox.

Peter

 

[IPGuru]

One work around may be to give the user seperate Day & Night Mailboxes.

For this to work you would need a dummy usere setup for the night mailbox & a customised Leave mail action to select the required mailbox bassed on a time of day condition.

only enable callback on the Night Mailbox


Universal Plan B:- When all else fails CHEAT!