VM on VisualVoice key option

[szpuni]

Hi lads.
I have a customer who have a problem with the showing voicemails for huntgroups on the 5610 phones.
He have programmed voicemails for 3 or 4 different hunt groups but only one or two is showing up on when he trying to get vm through VisualVoice button.

He have computer attached on to the second lan port on the back of the phone.

Any ideas why this thing doesn`t work as it should?

 

[TomMills]

have you used HHuntgroupname?

if you leave a message in the groups does it turn his light on?

 

[szpuni]

Yes the settings are correct, HHuntGroup is matching exactly to the name of huntgroup name.
If somebody leave a message nothing is happening.
Any way in the VisualVoice even without a message in mailbox you should see HuntGroupName(0) but this is not happening

 

[tlpeter]

Sometimes it takes a while
Did you try to reboot the system and the voicemail ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[szpuni]

Yep many times, the thing is some times IPO is showing correct list of mailboxes but mostly it showing only personal and one hunt group mbx

 

[tlpeter]

What software version ?

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[szpuni]

4.1(9)

 

[tlpeter]

You could try upgrading
Never heard of this problem


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

or try deleting the key and putting it back, or deleting and reprogramming the user

 

[szpuni]

TomMills i did that in the past but this haven`t solve the problem.
tlpeter I was thinking about the same thing(upgrade), we have few other companys which using same setup and they working fine.

This one is a small headache

 

[tlpeter]

I have seen something with the name of the group not updated and i think it was 4.1 but wich one i don't know


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kholladay]

You can also try using H and hunt group extension instead of name. ie H200 instead of HMain.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[szpuni]

I`ll try this, I think that will sort out the problem.