VM not picking up if callers is on line

[Goodassistant]

Can't seem to locate this problem, we have a ip office 500 running 5.0 with embedded VM. If any of the users are on the phone and we transfer a call to them, it just rings and rings. We would like for the call to go to VM if someone is on thier phone. Where would i look to fix this?

Thanks Experts

 

[telecomtekperson]

Call the person who set the system up. The voicemail box is not ticked.

Or is this Voicemail Pro, and the pc is not connected????

More info.

 

[Goodassistant]

I set the system up and have all the voice mail box's ticked, i just left the site and it is all working now. Had to reboot the phone system and it started working. Thanks for the reply Telecomtek

 

[tlpeter]

then it is embedded voicemail and the card was not recognized anymore.
Upgrade it to 5.0.20 and see if it keeps working then.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

A yard full of tards