VM issue

[amitde]

ext 4608: the first call goes to 4608 when busy it goes to voicemail, if a third calls comes in the call does not go to voicemail, it goes to the revert DN of the mailbox. This occurs when the second call is currently leaving a voicemail.

Any help?

 

[johnpoole]

what type of mail and is this just one ext? what happens of you nul the revert field

john poole
bellsouth business
columbia,sc

 

[amitde]

Its Call Pilot. Revert DN is set to reception. Removed it, still no good.

 

[amitde]

Well it seems issue with all extensions.

 

[johnpoole]

sounds like a patch issue, what swtich type and rls and what mail type and rls.. you posted that if you remove the revert it still goes to ?... i did a test, and i don't see a way i could program that if i tried, that usually means a patch, in your case i would think it;s a pep for the mail, regardless of rls.. i checked the nortel tech page as well as the bellsouth and do not see anything even close, so you may be getting a patch written..esclate this one to your support group

john poole
bellsouth business
columbia,sc

 

[amitde]

Well switch is 11c 25.40B and Call Pilot 2.01.27.

The Call Pilot is located on a different site though. VM # in the switch is configured as CDP->DSC.

Also, when I remove the revert DN, and a call comes to that extension and it goes to VM, then 2nd call comes to that extension but heads directly for the revert DN and not the VM DN.

My question here is, can 2 simultaneous or maybe 1 call after the other, access the same VM DN @ one point of time? Or should the second caller hear a busy tone or should the 2nd caller o to revert DN?

 

[lretrievers]

If you have available ports, the Call Pilot should answer without a problem. The span between the two sites, are they IP trunks or a regular point-to-point span. I have seen strange things happen when they are IP trunks and we had to set up a phantom on the remote site for the phones to hunt and FDN to and DCFW the phantom to the Call Pilot CDN.

So that we didn't have to change the phone programming, we broke up the CDP and made the VM DN be a phantom on the remote and DCFW'd to another number that was CDP on the main site and made an additional entry in the SDN table.

 

[amitde]

Sites are connected through ITG Trunk.

 

[johnpoole]

we have over 7000 users and one voice mail dn with 48 ports, if the call can not get to mail via a trunking problem of all busy voice mail port then where does the switch pick up the revert dn

john poole
bellsouth business
columbia,sc