Vm for external calls only

[Ant007]

Hi all,
A quick question, is it possible for vm only for calls coming in from the outside and not from internal extension.
And when I say external calls, I also mean calls that call in and are then transferred to an internal extension.

thanks

 

[TomMills]

what would you want to happen to the internal calls?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[TomMills]

also do you have vm pro?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[TomMills]

Use the route incoming call action. Just tested it. works exactly as you want it to.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[Ant007]

Hi Tom,
the customer wants internal calls to ring and ring and never go to vm. And yes they have VM Pro

 

[TomMills]

oh right.

well you could use the route incoming call on the mailbox. if external go to mailbox, if internal transfer back to switchboard. i wouldn't transfer back to the user because if they are in dnd or something it will create a loop.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[littlelily]

Ip office route internal and external call in the same way.
Perhaps you could put a little menu in voicemail box like Automated Attendant with option select another number or leave a message.
Like climbing mirrors.

 

[IPGuru]

This is one for Universal Plan 'B' (if all else fails CHEAT)

This will work if the user does not want any diverts on their handset

disable vm on the user
creat a short code for a mailbox drop

Sc: <whatever>
tn: '#<UserName>
feature: Voicemail collect
enable forward no answere & forward busy with the short code as destination

Disable forwarding for internal calls



I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[Ant007]

Thanks for all your replies. I will test out all and see how I get on.

Thanks

 

[tlpeter]

Tom is right.
This your only way.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.