VM does not pick up

[weberw]

When a message is transferred to an extention, after numberous rings, the voice mail does not pick up and it bounces back to the phone where the call was transferred.

I attempted to change the number of rings that each extentions voice mail picks up, but this created a problem when the phone rings during business hours. Instead of the AA picking up with the proper greeting, the caller is directed into a random voice mail.

I am in a circular loop from hell here!

Please help.

 

[mroberts]

Go into system programming
Terminals&Sets - Next to
System Programming - Show
Hunt groups - Next to
Featr settings - Show
Backgrn music: Y - Next until you see
Trnsfr callbk: 3 - this is how many rings you have before the call will be sent back to the transferring extension. Change this to more like 12. MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[weberw]

Thank you very much for responding so quickly to both of my postings. I greatly appreciate it!

 

[wip]

First Of all the number of rings that a telephone will pick up on is dependant upon the number of rings you program the telephone to Call forward N/A in Capabilities, ie. Call Fwd N/A to Voicemail ext36, next 4 rings. once you set this up you must remember that the Auto Attendant can pick up in 4 rings as well or less not more. If there is a set in the system that is a ringing set on incoming telephone lines, has voicemail tied to it, and has Call Fwd N/A tied to it to be picked up by the voicemail Ext.36 (example), the rings can not be lower than the 4 rings.....or else you will be getting what you are experiencing. No need to mess with Delayed Ring Transfer rings.....yet it needs to be 4 as well.


Work In Progress
JJD