Please be nice I am new to the Mitel world.
I inherited this system and I have been asked to adjust some menu items that are outdated.
I can get into YourSite Explore (version 6.0) but I do not have the Visual Workflow Manager option under YourSite in the left pane as shown in most of the manuals and videos. Visual Workflow Manager is listed on the right but it is just an informational link.
I understand there was an earlier application named Intelligent Queue but I can not seem to locate that application.
How can I tell (assuming there is a way tell) what application is being used for CallFlow management and how do I access it?
Mitel 3300
YourSite Explorer 6.0.0.0
CCM 6.0.11011.1
Thank you for time.
I inherited this system and I have been asked to adjust some menu items that are outdated.
I can get into YourSite Explore (version 6.0) but I do not have the Visual Workflow Manager option under YourSite in the left pane as shown in most of the manuals and videos. Visual Workflow Manager is listed on the right but it is just an informational link.
I understand there was an earlier application named Intelligent Queue but I can not seem to locate that application.
How can I tell (assuming there is a way tell) what application is being used for CallFlow management and how do I access it?
Mitel 3300
YourSite Explorer 6.0.0.0
CCM 6.0.11011.1
Thank you for time.