Visual Voicemail limit reached

[RobbyStar]

Hi ...

I upgraded a customer IPO from 8.1 to the latest SP10. Now, whenever they press the Message button to access the Visual Voice options, they're getting an error message on the screen that reads "Visual Voicemail limit reached" ? I've also upgraded the VMPro to SP10.
This will limit the user to see the softkeys options (next, previous, delete. save ... more) this replaced by instruction by avaya recorded system.

why this occur and how I resolve this becuase before this upgrade this issues not occurs ??

 

[holdmusic34]

thread940-1641888

tlpeter (Programmer) 16 Mar 11 15:37

Within the vmpro client press F9
Then set the time that vm messages are stored.
Problem solved.

I'm clear but my fighter is down.

 

[RobbyStar]

Hello ...

When press F9, I dont see any option available to set the time to store the message, the only available is:

Debug Level
Debug Telephony Interface
Voicemail Password
Client/Server Connection Timeout (min)
Min. Message Length (secs)
Max. Message Length (secs)
Min. Password Length:
Max. Call/VRL Record Length (Secs)

whats of these options set the time that vm messages are stored ??

Thanks

 

[Gunnaro]

Then you need to look closer...

Spoiler

Housekeeping tab

And while you're at it, take a look at the backup features as well.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[RobbyStar]

Dear Gunnaro ...

I need your help, can you do this for me.

 

[Gunnaro]

Sorry mac, can't log in to your system and point it out for you.
I suggest you seek help from a local Jordanian BP.



Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[RobbyStar]

Thanks