Visual Voice Call Button Gone

[sheldoom]

I have a customer we just upgraded from R10.1 to 11.1. Server Edition with 3 IP500v2 Expansions.

Regarding Visual Voice the 2 expansion at the main facility with the SE are working fine, but the users at the remote IP500 lost their call button within the visual voice menu to callback someone that has left a message. It doesn't matter if it's an internal or external call and is happening with all users. The only difference between the IP500s (other than proximity) is the remote site uses POTs lines for outbound calls where the local site uses PRIs.

Thank you!

"It's all ball bearings these days" Fletch F. Fletch

 

[sheldoom]

It seems the Call button just technimagically has reappeared and is working now.

"It's all ball bearings these days" Fletch F. Fletch

 

[dagwoodsystems]

Don't feel bad (if you do). I've had two sites where the Admin button disappeared and stayed gone after several reboots--one came back and one still hasn't to this day despite station permissions. Ghosts seem to show up in older releases. That said, last year I had a body shop's Visual Voicemail buttons get janky and had to rebuild their R10 SD card.

Tim Alberstein