VirusScan query

[LostSoulForever]

What happens when a file is found to have a virus and can't be cleaned or quarantined?
I've done an extensive search of the drives on my server but can't find any trace of it. Here is the notification I received.

The file D:\Program Files\Exchsrvr\Mailroot\vsi
1\Queue\NTFS_0bf1de3901c52b220000106e.EML\NTFS_0BF1DE3901C52B220000106E.
EML is infected with the W32/Netsky.p@MM Virus. Undetermined clean
error, quarantine failed. Detected using Scan engine version 4.4.00 DAT
version 4448.(from ODIN IP 10.1.100.12 user NT AUTHORITY\SYSTEM running
VirusScan EntSv 7.1.0 OAS)

Thanks
LSF

 

[JimmyZ1]

if you scan again does it show up?

 

[LostSoulForever]

I don't know, I could try that, but seeing as I've searched the whole server for the file I wouldn't expect it to be there.

 

[SPV]

Could it have been deleted by another process after VirusScan detetected it but before it could be cleaned/quaratined?

I have certainly seen the same alert messages being generated from temporary files on a PC when the file got wiped by the natural course of events (eg temporary internet files).

 

[bfralia]

I've seen that message before, especially with 7.1 where the e-mail was actually deleted though it was never indicated.