Virtual station report in Ecas

[amoosh]

We have CM 6.2 and Ecas 8.1. I have some virtual station that I can pull reports for but any new virtual station I set up recently comes with no data.

Any suggestions would be great.

Thank you.

 

[smokinjoe2938]

The new ones are populated in ecas right?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[amoosh]

yes. I found what the issue was. Special feature SA7311 ( CDR record answering party) was set to yes. So the system was not sending CDR records for the extension called but only the one that answered.