Virtual Extension is forwarded but hard to hear

[JL04]

We have virtual extensions setup for our outside guys to take calls. When a call comes in and is forwarded to the outside phone its very hard for the customer to hear our employees. Any ideas on this? We are running Altiware 5.0A

 

[bpowers]

We have a similar problem.

VOIP Intercom calls from a remote VOIP phone to the office via intercom are crystal clear.

However, remote VOIP phone users dialing out through the Office PBX (via VOIP) are choppy and suffer from huge latency and dropped packets both ways. Its almost unusable some days.

The only thing different is the addition of POTS lines - otherwise the call transverses the same path.

 

[bpowers]

Any solutions?

 

[chiacomo]

It is possible to increase the transmit (and receive) gain on Triton TTAT and TTAS boards -- this may help you. Tinker with the gain settings on both station and trunk cards...

I've had similar experiences, but no serious trouble since we switched to PRI.

I dunno about the latency issue bpowers describes -- sounds fishy to me. The quality varies? Some days it's okay? Remote users are connecting via Frame, DSL, etc?