I work for a mid size hospital (300 bed) & we are currently shopping around for a Virtual console application to replace our existing cinder block 302 consoles. We currently have a Avaya CM PBX (not sure of the release, fully upgraded in 2012, sorry, I'm an Avaya rookie)) We are looking at SPOK products but they are quite spendy. We are also looking at One X attendant, which is a fraction of the price of the SPOK product, but definitely less functionality. Are there any other vendors out there offering this type of application that works well with the Avaya as well as other healthcare related applications? Any information is appreciated. Thank you.
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Virtual consoles for Avaya PBX?
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Ultimately they are hoping to tie in everything from basic call handling to physician on call scheduling to secure texting & to tying into our EPIC software (Patient info tracking software) etc... The SPOK product line can accomplish all of these things in one tidy little package that costs arm & a leg. It looks as though the One X product will do a fine job on the basic telephony, whereas the SPOK product can be manipulated to handle ALL of the duties of the switchboard personnel. I'm just curious as to whether there are any users that use similar type products or what else may be available out there. (just as a quick price comparison, the SPOK product quote is over 10x what our quote for OneX attendant is)
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