View Call History

[Bibbyboy]

At the office this morning somebody called and it was twinned out to our main receptionists cell as she was not at the office yet, I want to figure out what the number it was of the person who called, but with the circuit we have at our office the true caller ID does not push out to the cell phone. I cannot find the number on her phone under the log button, I wish I had monitor running on the voicemail machine : ( , is there another way to view this information? Does the IP office have a log file somewhere in the Manager folder that it stores this information temporarily?

 

[amriddle01]

No, sorry, you are stuck. For future use delta server to log over itself every day then next time you can check the log from that

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[socalsteve]

if phone manager were running for her extension it would be in that log. also with mobile twinning and the send calling party number feature the number would be sent to the cell phone.

 

[kholladay]

@socalsteve - not all providers allow you to transmit CPN that isn't associated with the circuit. I think that is what he was trying to say with the comment "but with the circuit we have at our office the true caller ID does not push out to the cell phone".

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[socalsteve]

you are correct.............also smdr log in delta server should capture it.

 

[amriddle01]

That's what I said Steve

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[mattKnight]

If the receptionist's phone is a DS and has the call appearance key, the info should be logged in the phone log too.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.