Video Conf

[PlatinumGuy]

We have a polycom cideo conf unit.

If we plug it straight binto some BT BRI it works fine.

If we plug it on to the an SO8 module it wont answer.

The prog is right, i can see the lights flashing on the SO8 module so i know the call is ringing the port.

Any ides why it may reject the call?

Coming in over PRI to a hunt group that contains virtual user, forwrded to shortcodes etc.

The trace shows the call ringing the SO ports so the set up is right, it just wont flippin answer.

Any ideas anybody at all?



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[retsila]

if you only want 1 ddi, set the OUT Going line id on all 3 of the ports to the same value:

Line Outgoing group
401 401
402 401
403 401

 

[PlatinumGuy]

Yes, i see your logic.

That is actually a better way to do it than i have always advised people.

Good work.

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[VinylDave]

yes retsila is correct. the polycom also answers the call and sends its caller id and programmed number back to the calling device, again have to match correctly.