Very Slow Mailbox Backup w/ Bkup Exec 7.2

[vmf226]

In December we were hit by the shockwave virus. After the cleanup, our exchange admin upgraded the Exchanger Server (MS Exchange 5.5) to Norton Antivirus for Exchange ver. 2.11 and applied SP4. Ever since then a mailbox backup that used to take 6 hours now takes over 30 hours before I abort. He has tried reindexing and an integrity check w/ no results. I have tried reinstalling the exchange agent w/ no results. Does anyone have any idea what could be causing this?

 

[vmf226]

To follow up on my own question. We found out that it was Norton Antivirus that was causing the slowdown.

 

[Zelandakh]

vmf,

How did you cure this? Remove Norton or is there a workaround?

 

[vmf226]

We removed nav from the server. We're temporarily using scanmail.

 

[Krelian]

We have the same issue here with our Exchange 5.5 servers using Norton AntiVirus for Exchange. The problem is with the Norton's VAPI scanning engine. If you change it from VAPI/MAPI or VAPI to just MAPI mode, the speed should improve. However, by doing so, Norton will be less efficient when scanning Emails with attachments. Right now, both Veritas and Norton have no fix to this problem other than some lameo workarounds.

 

[ARCserveGuru]

There is a microsoft technet article regarding this issue if your interested, and there are work arounds listed, about changing the timeout values and such, enough so that the attchments can be scanned and backed up in sufficient time.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q264731

Good luck guys,

guru

 

[ARCserveGuru]

Sorry, but there is also some info in this article as well...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q263949

cheers,

guru

 

[wallerkr]

Symantec has a knowledge base article (with batch files) to enable you to swtitch between VAPI/MAPI and MAPI for backup purposes.

http://service1.symantec.com/SUPPORT/ent-security.nsf/pfdocs/2001010813441448

I have this same problem and I will be testing it out this weekend.

 

[steve777]

We have the same problem and we use Trend Scanmail. We use a high-end Dell 128T LTO tape backup system where we get over 1GB/min backing up the Information Store. However, it drops to around 117 MB/min backing up the Mailboxes. I stopped the scanmail services before the backup but it didn't make a difference. It appears that high-end hardware won't fix this problem as the problem lies in the extraction of the individual mailboxes from the Information store. Steve Gary - MCSE, CCNA, Network +
Network Engineer