OrangeMonkey
IS-IT--Management
Hello,
We have an 800 number which arrives at our business as a forward to a DID number. Some Verizon Cell Phones can dial the DID but can't connect if they try the 800 number which ends up at exactly the same place. On our Nortel Meridian I Using ld 96 ENL MSGI 0 I get:
-When calling the DID number direct-
DCH 0 UIPE_IMSG CC_SETUP_IND REF 000054AB CH 10 1 TOD ...
CALLED #:2148 NUM PLAN: E164
CALLING #CELL PHONE NO) NUM PLAN: E164
DCH O UIPE_IMSG CC_DISC_IND REF 000054AB CH 10 1 TOD ...
CAUSE: #16 - NORMAL CALL CLEARING
-When calling the 800 number-
DCH 0 UIPE_IMSG CC_SETUP_IND REF 0000542B CH 10 1 TOD ...
CALLED #:2148 NUM PLAN: E164
CALLING #CELL PHONE NO) NUM PLAN: E164
DCH O UIPE_IMSG CC_DISC_IND REF 0000542B CH 10 1 TOD ...
CAUSE: #31 - NORMAL UNSPECIFIED
The recording either says "Your call did not go thru... try your call again 075p"
or
"All circuits are busy please try later... announcement 8 switch 96-27"
Can anyone tell me what the Cause #31 may mean? At the Switchboard the calling number appears on the display as a 1/2 second flash several times but never allows a connection. Our provider is D&E Communications and they are working to resolve the issue.
Doesn't it have to be the way they are forwarding the call? Is there something unique with Verizon Cell Phones? Or is it possibly a setting in our switch that is rejecting the call for some reason? It worked fine up until two weeks ago. Thanks for your comments.
We have an 800 number which arrives at our business as a forward to a DID number. Some Verizon Cell Phones can dial the DID but can't connect if they try the 800 number which ends up at exactly the same place. On our Nortel Meridian I Using ld 96 ENL MSGI 0 I get:
-When calling the DID number direct-
DCH 0 UIPE_IMSG CC_SETUP_IND REF 000054AB CH 10 1 TOD ...
CALLED #:2148 NUM PLAN: E164
CALLING #CELL PHONE NO) NUM PLAN: E164
DCH O UIPE_IMSG CC_DISC_IND REF 000054AB CH 10 1 TOD ...
CAUSE: #16 - NORMAL CALL CLEARING
-When calling the 800 number-
DCH 0 UIPE_IMSG CC_SETUP_IND REF 0000542B CH 10 1 TOD ...
CALLED #:2148 NUM PLAN: E164
CALLING #CELL PHONE NO) NUM PLAN: E164
DCH O UIPE_IMSG CC_DISC_IND REF 0000542B CH 10 1 TOD ...
CAUSE: #31 - NORMAL UNSPECIFIED
The recording either says "Your call did not go thru... try your call again 075p"
or
"All circuits are busy please try later... announcement 8 switch 96-27"
Can anyone tell me what the Cause #31 may mean? At the Switchboard the calling number appears on the display as a 1/2 second flash several times but never allows a connection. Our provider is D&E Communications and they are working to resolve the issue.
Doesn't it have to be the way they are forwarding the call? Is there something unique with Verizon Cell Phones? Or is it possibly a setting in our switch that is rejecting the call for some reason? It worked fine up until two weeks ago. Thanks for your comments.