Veramark Call Accounting System within 5% of Model size 1

[Phonemanrwj]

My Veramark e-CAS is sending out a system alert that it is within 5% of its model size. I have cleared out part of the archive files but continue to receive these alerts.
Has anyone else experienced this issue and of a known fix?

Thanks,
Phonemanrwj

 

[98Converter]

Sounds like you may need more licenses. Whats happening is that everytime a phone generates a call, it records it as a record/extension. This counts towards your license. If you click About eCAS, you'll see something like this:
Switch Extension
Items licensed 5 3,000
Items counted against license 1 (20%) 2,765 (92%)

You can reduce this number by going into Organization?Extension and deleting unassigned numbers... Otherwise the folks at Veramark may have another way - but I think it would involve licensing.

Hope this helps.

Ps. you can remove the warning if you wanted to, but then your calls would not get rated if the licenses were exceeded.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[Phonemanrwj]

Had tried that once before forgetting to select CDR privacy
on all extensions that were deleted from e-cas.
Once a call was made on them again CDR was automatically placing them back to a licence. I think this time the issue was isolated and we corrected it this time.

Thanks