Vectro Programming 1

[dineshparikh]

Hi All,

My client wants to do a remote monitoring of my agents.
Currently it is working as Client calls up on one
of my Toll free number and then he press 0.
On pressing 0 I am redirecting him to my Remote access extension with service observing code.
And the he press the extension no. of the agent he wish to monitor.

This is the vector.
01 wait-time 1 secs hearing ringback
02 collect 1 digits after announcement none
03 wait-time 2 secs hearing ringback
04 route-to number 4270~p67 with cov n if digit = 0
05 stop

But for this he needs call my toll free no. every time he
wants to listen to different agent.

Is there a way that client needs to dial only once and then
he can observe as many agent as he want?


Rgds,
Dinesh

 

[jfh9219]

On the second page of the VDN form, set the "Return Destination" to the controlling vector. The vector will be executed again once prior vector processing is complete.

 

[dineshparikh]

In my case Client is doing a remote monitoring through a service observing code and the agents are not aware of the monitoring.
So in this case the vector processing is not going back to "Return Destination" of VDN.

 

[mmcalli]

So your looking for that undocumented keypress that terminates the current Service Observe event and drops you to the point where you can enter the next extension to be monitored? Gooood Luck! I've got a bag of Stars for the tech out there that shares this one.

 

[bwilch]

Instead of using a Vector, why not use a remote call in number "Change remote". You can set a barrier code. Basically what this does is you dial the DID and get a tone. You enter the barrier code (which I HIGHLY recommend you use if you go this route) and they get a dialtone. From that dialtone, they can make any calls based on the COS/COR you set for the remote setup. So they could dial the service observe code, then the extension they wanted to listen in on.

Seems an easier solution than going through VDN's and Vectors. Thoughts?

 

[dineshparikh]

Yes mmcalli,

That is what i am looking for.
If you know how to do it then i would request you to share such valuable informtion with all of us so that would really helpful to all of us.


Thanks
Dinesh

 

[bwilch]

Ok, I didn't pay enough attention to the initial message, sorry! (DOH!)

From everything I've seen so far, you have to dial back in each time in order to listen to someone else.

 

[AvayaHelp]

Checkout this thread - it is useful then checkout Avaya's Support page for more info on how you can "Listen-only" on Agents. We use the same set up as TelecomHeadache in the forum has.

thread690-741541

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D

 

[mmcalli]

Sorry, but I don't know of any magic keypress that will drop you back to a new dialtone--I would like to know and WOULD share it if I did.