Vectoring 2

[stevehaz]

Does anyone know how I could use vectoring to apply different routing to calls presented on the same VDN on a 50/50 basis. Reason: we want to trial an IVR but still route half of incoming calls to an agent. We could do the split at telco network level but this costs. Therefore 50% calls route to the IVR and 50% queue to agents using vector. Can this be done?

 

[avayaman]

I'm assuming you have eas which I think means that any queueing in a vector has to be to skills. On that assumption, what might work is to establish a dummy hunt group that is non acd, non vector & non queuing. Make it circular. Point your incoming calls at its access code. Next establish 2 X ports. Give one a coverage path rerouting calls to your VDN, the other a coverage path routing calls to your IVR hunt group. Place the 2 x ports as members of the dummy hunt.

I'm not sure this would work, but its the only way I can think of. Its easy enough to set it up without disturbing the current set up & place some test calsl to the hunt access code to see what happens. You might want to remove coverage tone in System parameters coverage (set Coverage caller response interval to zero)

Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via

http://www.vancouver.hm/email.html

 

[BIS]

You say you want to trial an IVR. Could you not in the IVR write all incoming calls to a simple table? Then do a lookup on that table, and send every second call back to the vector without further processing...

 

[MaxG3r]

Its better if you call a vdn ,by making an changes in vector ,give the queue limits and forward all calls to a ivr
vdn
hope its works

 

[archer1300]

If it's a trial, and I assume you have EAS. Just add the VRU ports to the same hunt group that the agents are in. The EAS will distribute the calls evenly between your agents and VRU ports. This is a simple test with out writing a lot code.

 

[stevehaz]

Thanks guys

The x ports on a hunt group works very well. Cheers for that.

Also, the suggestion of look up tables gave me the idea of using a simple Genesys routing strategy. This also works very well and is simple to apply to more vdns.