Vectoring - wait before a collect instruction

[Jose Manuel Rodriguez]

Hello

I have a problem with one vector of my Avaya Definity

In my vector I have a collect in the 14th line, when a call goes into the vector, it arrives the 13th line, and it waits hearing ringback a variable period of time of 20 to 60 seconds. I don't know if it is some kind of saturation, or what it could be.

When I make a trace , yo could read the 13th line, it waits the period of time, and then the 14th line appears in the trace, and I could hear the announcement

If I put the announcement before the collect, and then I put a collect without the announcement, it makes the variable wait period after the announcement.

Until today all worked well, but today is failing.

The CPU is 80 percent idle.

Do you know why this could be happening?

Thank you very much.

 

[Jose Manuel Rodriguez]

These are the first lines of my vector

01 # Comprobacion de numeros maliciosos
02 goto step 76 if ani in table 13
03
04 # Comprobacion de si es festivo
05 wait-time 0 secs hearing ringback
06 goto step 35 if holiday in table 10
07#goto step 60 if holiday in table 2
08#goto step 60 if holiday in table 1
09 # Comprobacion de horario del servicio
10 goto step 35 if time-of-day is all 19:59 to all 08:00
11 goto step 35 if time-of-day is fri 19:59 to mon 08:00
12
13 # Dentro de horario 8 a 20
14 collect 1 digits after announcement 28852 for none

I have this features configured for vectoring

VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70
Prompting Timeout (secs): 5
Interflow-qpos EWT Threshold: 2
Reverse Star/Pound Digit For Collect Step? n
Available Agent Adjustments for BSR? n
BSR Tie Strategy: 1st-found
Store VDN Name in Station's Local Call Log? n

 

[DAVIDPAYNE]

Post full Vector, and the trace report.

 

[Jose Manuel Rodriguez]

01 # Comprobacion de numeros maliciosos
02 goto step 58 if ani in table 13
03
04 # Comprobacion de si es festivo
05 wait-time 0 secs hearing ringback
06 goto step 26 if holiday in table 10
07#goto step 42 if holiday in table 2
08#goto step 42 if holiday in table 1
09 # Comprobacion de horario del servicio
10 goto step 26 if time-of-day is all 19:59 to all 08:00
11 goto step 26 if time-of-day is fri 19:59 to mon 08:00
12
13 # Dentro de horario 8 a 20
14 collect 1 digits after announcement 28852 for none
15#collect 1 digits after announcement 28852 for none
16 wait-time 1 secs hearing silence
17 goto step 37 if digits = 1
18 goto step 53 if digits = 2
19 goto step 45 if digits = 3
20 goto step 49 if digits = 4
21 wait-time 2 secs hearing silence
22 # Si el usuario no pulsa, transferimos llamada a otro VDN
23 route-to number 43770 with cov n if unconditionally
24 stop
25 # Fin de lineas si el usuario no pulsa.
26 # Festivo o Fuera de Horario 8-20
27 collect 1 digits after announcement 28850 for none

 

[Jose Manuel Rodriguez]

28 wait-time 1 secs hearing silence
29 goto step 37 if digits = 1
30 goto step 41 if digits = 2
31 goto step 49 if digits = 3
32 wait-time 2 secs hearing silence
33 # Si el usuario no pulsa, transferimos llamada a otro VDN
34 route-to number 43771 with cov n if unconditionally
35 stop
36 # Fin de lineas si el usuario no pulsa.
37 # Opcion 1
38 route-to number 43751 with cov n if unconditionally
39 stop
40
41 # Opcion 2
42 route-to number 43752 with cov n if unconditionally
43 stop
44
45 # Opcion 3
46 route-to number 43755 with cov n if unconditionally
47 stop
48
49 # Opcion 4
50 route-to number 43753 with cov n if unconditionally
51 stop

 

[Jose Manuel Rodriguez]

time vec st data

17:34:39 0 0 ENTERING TRACE cid 12013
17:34:39 560 1 vdn e43750 bsr appl 0 strategy 1st-found override n
17:34:39 560 1 # Comprobacion de numeros malic...
17:34:39 560 2 goto step 58 if ani in table 13
17:34:39 560 2 ani = [915404200]
17:34:39 560 4 # Comprobacion de si es festivo...
17:34:39 560 5 wait 0 secs hearing ringback
17:34:39 560 6 goto step 26 if holiday in table 10
17:34:39 560 7#goto step 42 if holiday in table 2
17:34:39 560 8#goto step 42 if holiday in table 1
17:34:39 560 9 # Comprobacion de horario del s...
17:34:39 560 10 goto step 26 if time-of-day is all 1959 to all 0800
17:34:39 560 10 time-of-day(3,17:34)+VDNTZO(00:00)+DSR(00:00)=3,17:34
17:34:39 560 11 goto step 26 if time-of-day is fri 1959 to mon 0800
17:34:39 560 11 time-of-day(3,17:34)+VDNTZO(00:00)+DSR(00:00)=3,17:34
17:34:39 560 13 # Dentro de horario 8 a 20...
17:35:11 560 14 collect 1 digits after annc 28852 for none