Vector Step Route to Cover?

[PBXJR]

G3V13
Is there a vector step command that allows the call to route to a coverage path?

I am trying to route to the attendant.

COVERAGE PATH

Coverage Path Number: 37
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 6
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n

Point1: attd Rng: Point2: Point3:
Point4: Point5: Point6:

THANKS

 

[Zen216]

if in a vector,, you could just route to number xxxx where xxxx is the extension of the attendant?

or if your coverage path above works,,, (we don't use attendands here,, so sorry)
but you could route to an x-ported or virtual extension, with that coverage path set...

 

[PBXJR]

That I what I tried at first but there is no extension for the attendant console?

ATTENDANT CONSOLE 1

Type: console Name: RECEPTIONIST
Extension: Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01D0809 COR: 0 Disp Client Redir? n
COS: 0 Display Language: english
H.320 Conversion? n

DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS (Trunk Access Codes)
Local Remote Local Remote Local Remote
1: 201 5: 9:
2: 202 6: 10:
3: 203 7: 11:
4: 8: 12:

HUNDREDS SELECT BUTTON ASSIGNMENTS
1: 10 5: 14 9: 34 13: 38 17:
2: 11 6: 15 10: 35 14: 39 18:
3: 12 7: 32 11: 36 15: 19:
4: 13 8: 33 12: 37 16: 20:

 

[mgraval]

If you have more than one console, then queue-to attd-group in your vector step. You do not need an extension for this option.

You can create a VDN with the Attendant Vectoring set to Y, if you have your heart set on using the cover path, then in your vector, enter a queue to attendant step along with the VDN number.

 

[Sterrenjager]

Any attd console needs an extension number, so in your example you left it out.

What is the purpose of wanting to route to a coverage path in a vector?

Describe what you want to create more detailed.

 

[PBXJR]

We currently have 1 attendant console that is set up as a hunt group. It's cover path is set to t6. So when a caller calls our main number 1100 it goes to coverage path 6 (Attendant).

What I need to do is set up Holiday Routing. So I am trying to create a vector that does the same thing.

I tried to take our Main Number 1100 out of the hunt group, and made it a VDN, I pointed the VDN to the new Vector with the Holiday Routing Table but now I need the calls to route to the Console when someone calls?

We currently dont use Vectors so I have no example to go from.

THANKS

HUNT GROUP

Group Number: 2 ACD? n
Group Name: MAIN NUMBER 1100 Queue? n
Group Extension: 1100 Vector? n
Group Type: ucd-mia Coverage Path: t6
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:

COVERAGE PATH

Coverage Path Number: 6
Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 3
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n


COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n

Point1: 1007 Rng: Point2: attd Rng: Point3:
Point4: Point5: Point6:

 

[Zen216]

do you want the call to goto vm if its a holiday?

so maybe something like

1 wait 2 sec hearing ringback
2 goto step 5 if holiday in table 1
3 route to number 1007 with cov y if unconsitionally
(or an x-ported/virtual stations with cov path 6 set)
4 stop
5 messaging skill xx for ext yyyy
where xx is hunt group # of voicemail hunt group and yyyy is extension # of vmail box

or
5 route to number xxxx with cov y if unconditionally
and that station could just cover to vm...

 

[PBXJR]

G3V13

I am trying to changed the vector to allow Attendant Vectoring but it says Cannnot change w/current steps administered? Any direction?



CALL VECTOR

Number: 3 Name: Main Number
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01 wait-time 2 secs hearing ringback
02 goto step 7 if holiday in table 1
03 goto step 9 if time-of-day is fri 17:30 to mon 07:00
04 goto step 9 if time-of-day is all 18:00 to all 07:00
05 route-to number 1100 with cov y if unconditionally
06 stop
07 messaging skill 2 for extension 1100
08 stop
09 announcement 2971
10 stop
11