systemsdude
Technical User
Hi All,
I have an S8300 with G450 and IA770, CM release R015x.01.1.415.1 the collect 4 digit after announcement step in the vector that is suppossed to route the caller to the extensions does not always work. After the announcement or during the announcement I enter the extension, the prompting time out kicks in after a while then the next step which instrucsts the caller to enter 1 digit after a second announcement follows. The 1 digit part works fine just the 4 digit that does not sometimes work. I have deleted and re-created it but still samething.
Below is a sample of the vector any help is appreciated thanks.
10 goto step 12 if time-of-day is all 08:30 to all 17:00
11 goto step 12 if unconditionally
12 collect 4 digits after announcement 8990
13 route-to digits with coverage y
14 collect 1 digits after announcement 8991
15 goto step 28 if digits = 1
16 goto vector 11 @step 1 if digits = 2
17 goto vector 12 @step 1 if digits = 3
18 goto vector 13 @step 1 if digits = 4
19 route-to number 8992 with cov y if digit = 5
20 route-to number 8993 with cov y if digit = 6
I have an S8300 with G450 and IA770, CM release R015x.01.1.415.1 the collect 4 digit after announcement step in the vector that is suppossed to route the caller to the extensions does not always work. After the announcement or during the announcement I enter the extension, the prompting time out kicks in after a while then the next step which instrucsts the caller to enter 1 digit after a second announcement follows. The 1 digit part works fine just the 4 digit that does not sometimes work. I have deleted and re-created it but still samething.
Below is a sample of the vector any help is appreciated thanks.
10 goto step 12 if time-of-day is all 08:30 to all 17:00
11 goto step 12 if unconditionally
12 collect 4 digits after announcement 8990
13 route-to digits with coverage y
14 collect 1 digits after announcement 8991
15 goto step 28 if digits = 1
16 goto vector 11 @step 1 if digits = 2
17 goto vector 12 @step 1 if digits = 3
18 goto vector 13 @step 1 if digits = 4
19 route-to number 8992 with cov y if digit = 5
20 route-to number 8993 with cov y if digit = 6